Mumbai: Vodafone Idea Ltd. (Vi) has partnered with IBM in a strategic initiative aimed at transforming its IT and business operations through artificial intelligence and automation.
As part of the collaboration, Vi has launched an AI Innovation Hub that will bring together experts from Vi and IBM Consulting to co-create AI solutions, automation tools, and digital accelerators. The hub is designed to modernize Vi’s IT ecosystem, streamline operations, and enhance customer experiences while accelerating digital initiatives.
“Our collaboration with IBM marks a pivotal milestone in Vi’s digital journey,” said Jagbir Singh, Chief Technology Officer at Vodafone Idea. “The AI Innovation Hub will play a critical role in modernizing operations and expediting our go-to-market execution through faster software development cycles, setting new benchmarks for the telecom industry.”
Vi said the partnership will focus on implementing a unified DevOps model infused with AI, helping deliver smarter digital experiences, improve service reliability, and unlock new revenue streams. IBM Consulting will provide AI and DevOps expertise, supported by its global partner ecosystem.
“India’s telecom sector is at the crossroads of surging data consumption, rapid digital transformation, and 5G rollouts,” said Juhi McClelland, managing partner, IBM Consulting, Asia Pacific. “Our collaboration with Vi will help modernize their IT ecosystem, enhance operational efficiency, and fast-track digital transformation.”
Rishi Aurora, managing partner, IBM Consulting India & South Asia, added that the partnership builds on a 17-year association between Vi and IBM. “With the AI Innovation Hub and unified DevOps execution, we’re bringing the best of IBM’s expertise to help Vi deliver superior customer experiences and strengthen digital resilience,” Aurora said.
With AI at its core, Vi aims to shorten time-to-market for new services, improve IT agility, and support continuous innovation across telecom operations.
